October 13, 2005

I can only do wrong.

So last week my work sends me to this sensitivity “leadership” class. Basically, I was told that I needed to change my personality and try to be nicer and more positive. I know my job is not on the line, but I figured when it comes time for my review it would be nice to show that I’m trying. All week I’ve been smiling at work, being nice, saying hello and just being cheery in general. Here are some of the responses I’ve received to the newer “nicer” Contagion.

“It’s disconcerting to see you so happy.”

“Why are you smiling? What are you going to do to me?”

“It gives me the creeps that you are saying hello to everyone. It’s like you are planning a hit list.”

“I don’t like when you say please and thank you. It gives me chills, not the good kind.”

“Did you get some last night?” (Nice, huh? If I had said that I would be instantly back in sensitivity class or fired However, because it was females that said it to me, it’s okay.)

“We’ve decided that your being nice is wrong. We liked the pressure of having to worry about you coming to chew us out.”

“Are you on Prozac?”

“STOP BEING NICE!!! I can’t work in these conditions.”

“You said hello to me… what did I do wrong?”

“You know my name?!?!?! Does this mean I’m getting fired?”

“I’m scared; you’re going to shoot someone aren’t you?”

I just canÂ’t win. They complain when IÂ’m my normal work driven self and they complain when IÂ’m nice and caring. IÂ’d try being a ripe bastard for a while just for their reactions. If I thought, I wouldnÂ’t be fired for driving someone to commit suicide.

Posted by: Contagion at 12:57 PM | Comments (6) | Add Comment
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October 12, 2005

Cowboy boots and Kilts.

Next week my work is sending me to Dallas, TX for three days and nights in order to get some training. While IÂ’m down there I need to check in on a mentoree or two and see how things are going. As IÂ’ve only had contact with them via the phone, e-mail and video conference this could be interesting. Maybe I can put some of my newly found sensitivity leadership skills to use while IÂ’m there.

My issue is that IÂ’m flying out of OÂ’Hare international scareport (If youÂ’ve ever been there you understand why I call it that) and crashing landing in Dallas/Fort Worth international airport. Flying never bothered me, until 9/11. Now when I get onto the plane I start profiling people, keeping me eye on everyone and in general just waiting for someone to cause trouble. Its not that I think itÂ’s going to happen, but if it does happen I want to be prepared for it.

I know me, I know how I am, if someone did try to highjack my plane I probably would die trying to kill them by using my glasses frames to stab them in the jugular. IÂ’m fine all the way up until I actually get on the plane, then my nerves step in. All I have to do is stop what IÂ’m doing, and focus on something else. This however goes against years of training and conditioning. For me just completely ignore the mass of people around me in an unfamiliar place is difficult. IÂ’m a big boy, IÂ’ll just have to suck up and deal with it.

While I was in Texas, I was hoping to be able to meet some bloggers that are down in that area. Upon looking at mapquest, I discovered that TLTTF is not exactly with in an hourÂ’s trip from Dallas. Then I discovered they are probably going to be traveling anyway. Since they are the only Texas bloggers that I read, that I am aware of, there goes that idea.

I guess I’ll just have to fill my free time by “playing” with my mentorees.

Posted by: Contagion at 01:07 PM | Comments (3) | Add Comment
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October 10, 2005

I'll show you sensitive!

Last Friday I had to attend what they called “Leadership camp”. People, I don’t care how you try to sugar coat it, but sensitivity class is sensitivity class. Trust me, I’ve been sent to two actual sensitivity classes in the last 4 years. Sure, this had a different structure and some new material, but there were many of the same principles behind it. This time I actually had fun, then again I made it fun; not just for me, but for the other people. In doing so, I did learn some new things. As soon as I walked in, I knew this was going to be interesting. Out of the 37 people in the class, I was the only male. So let me share with you what I took from this sensitivity class.

*Do not show up 30 minutes late and say, “I thought this started at 8:30… Eh the extra 30 minutes of sleep were worth it.”

*I work for a company that definitely does not hire based on looks. IÂ’m not vein in any sense, in fact, I think IÂ’m pretty much a hideous man-beast, but I was the best looking person in that class.

*After taking the personality test the instructors do not like when you enthusiastically shout out that you scored “perfect” for the “Dominant” personality. (Out of 20 possible points for the dominant personality, I scored 20. The instructor said that the highest he had seen before that day was 16 and he’d been doing this for 10 years.)

*They like it even less when you tell the lesser beings in the class to bow down in awe.

*When you are placed in a workgroup filled with submissive personalitiesÂ… you get exactly what you want.

*During the part of the class in which you are to come up with ways for your “personality profile” to work with other “personality profiles”, if you are dominant the correct answer is not, “Pretend you care about them”. (Even if it is true. There were two other Dominant personalities in my class, not as dominant as I am, but we all felt that way. However, I actually said it out loud.)

*When they say you are going to do some role-playing, do not shout out, “I want to be the wizard” OR “Can I be the policeman?” (Especially the second one… Thank jebus someone besides me has a sense of humor!)

*In the middle of the roll playing session if you don’t want to do it anymore, just shout out, “WHAT DO YOU MEAN I’M DEFENSIVE?!?!?!?!?!”

*If you are put into a group that has no creative or artistic ability and you are supposed to do something creative and artistic; the best thing to do is stand up and announce to the entire class after your presentation, “As you can see our group has neither creative nor artistic ability. If we could pay you back the 10 minutes of your life lost listening to us babble we would.” We had best presentation!

*If you are a dominant personality and placed with a group of creative and submissive personalities, you can sit back and let them do all the work and give you the credit.

*One does not have to like or dislike a person to scare them.

*Being the only guy with 36 females can be fun.

*Being the only guy with 36 females in a sensitivity class can be dangerous.

*Being the only guy with 36 females with an average weight of 250 lbs in a sensitivity class can be hazardous to your health, if you know what I meanÂ… And IÂ’m sure a lot of you do.

*After establishing that you have a “dominant” personality, it is not a good idea to point out that you are the highest level management in class and you should be able to do what you want, even if that includes taking a nap in your truck.

*DO NOT LAUGH DURING THE LANCE ARMSTRONG FIGHTS CANCER MOTIVATIONAL VIDEO! Nothing you say or do will fix the damage that you have caused. (I was thinking of an incident that happened earlier in the day and not paying attention. I started chuckling when they where talking about how he almost died from cancer)

*Finally, if you have to go to one of these things try at least to have fun with it, even if that means dragging the rest of the class down with you.

Posted by: Contagion at 12:54 PM | Comments (11) | Add Comment
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October 07, 2005

Schnookered!

My employer is sending me to an offsite location under the ploy that it is a "leadership camp". However, I have discovered the truth. It is in fact a thinly veiled sensitivity class.

THAT MAKES THREE THAT I'VE BEEN SENT TO!

I just don't understand why.

Posted by: Contagion at 08:01 AM | Comments (7) | Add Comment
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October 04, 2005

This is not good.

Upper Management dropped a bomb at work today that has a 25% of the office happy, 70% pissed and 5% (Management, including myself) scrambling to repair the damage. I donÂ’t know if they didnÂ’t think this through completely or if it was just decided, we would do damage control after the fact. Either way no matter how you look at it, the timing was horrible.

It was decided that they where going to give the Customer Service Reps in our company a merit promotion. Meaning they move up one pay grade. As part of this they are creating a new position, Customer Service Technician. We currently have technicians, but now the CSRs will be the same level as them, so they are creating a special position for the Technicians in the Customer Service arena. The current technicians in customer service we have will need to apply for their jobs. However, they are not guaranteed to get the position. If they donÂ’t, then the company will find them another position of the same level, which probably means they will become CSRs.

This has my current technicians all worried about what is going to happen to them because they donÂ’t want to go back to being CSRs. The other technicians that arenÂ’t in the customer service arena are pissed because they basically feel that are being under appreciated and that they did all this work to be promoted only to have it negated by this change. The CSRs will be the same level as the regular Technicians.

The rest of the employees are under the impression that not only are they not appreciated, but that the company doesnÂ’t care about them. From talking to many of them, it is clear they donÂ’t understand what is going on. ItÂ’s not that they company doesnÂ’t appreciate them, the company is admitting that they were under appreciating the Customer Service arena and is trying to make up for it. The company decided that for the amount and type of work that the CSRs do, they were not being justly compensated. IE they were overworked and underpaid for the demands put upon them. People just donÂ’t understand that. I happen to agree with corporateÂ’s assessment, to a point. They may have encompassed positions that didnÂ’t warrant the change.

But there is a problem with corporateÂ’s plan. They didnÂ’t include everyone in the Customer Service arena. The support staff that assists the CSRs and technicians was completely and utterly ignored. Their peers in the different arenas have to know a fraction of what they do AND they arenÂ’t required to know as many systems as the support staff in customer service. They basically do twice the work as their peers, yet are paid the same. Three of my minions fall into this category and to be honest, they have every right to be pissed off. Prior to the CSRÂ’s getting this promotion they didnÂ’t really mind, now they do.

Morale has bottomed out in every area outside the CSR arena. To make matters worse the CSRs are loudly and tactlessly talking about their “raises” to everyone. This is only pissing off the others. Most of the other management is basically telling others to “deal with it.” I however am trying to do damage control. A pissed employee is a bad employee. I’m trying to sooth those that I can in hopes of not taking a production hit today. However, that is not looking too good for me. As for my three minions that received the short end of the stick, I feel very bad for them. I’m trying to see if I can’t get this rectified, however it doesn’t look like I’m going to have any success.

I just hope tempers cool off here shortly. ThereÂ’s been too much talk of quitting and the refusal to do tasks by the employees. If they donÂ’t we may end up doing a lot of training here in the next couple of months.

Posted by: Contagion at 04:14 PM | Comments (4) | Add Comment
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