Again no access, the issue is starting to negatively impact the corporation and IÂ’ve had enough. Today I got one of the executive officers involved in the issue. They owe me a favor and I figure that it will make a good impression that IÂ’m calling it for an issue like this and not some kind of trivial personal issue. Hopefully tomorrow IÂ’ll have it, if not that will make 9 days with out access.

Things are starting to fall into place; I still have a couple of hot spots I need to deal with. No, they are not related to my access. Being a creative person and taking the initiative I started using an older system to get the work done. ItÂ’s not as efficient and it definitely isnÂ’t as accurate, but itÂ’s better then nothing. My employees are way behind on their work. Yay for overtime!

My employees where able to witness that I am willing to sticking up for them. Earlier this week I had to mandate 5 hours of overtime per individual to be put in between Monday and Saturday. At a meeting earlier today they decided that they wanted everyone to be here on Saturday in addition to any OT they have already put in. No one really said anything, but I voiced my concern. “I told my people on Monday they had to do five hours between then and Saturday. Many of them have been putting in their time after work so they wouldn’t have to come in on Saturday. If I told them they had to be here, trust me, many of them would not have put in the OT during the week. This whole thing is wrong; it undermines not only my integrity in their eyes, but all of management. I’m going to uphold my original statement to them, as long as they have their five hours in they don’t need to come in on Saturday.”

I must have been influential because they decided NOT to force them to come in on Saturday. Not that we donÂ’t need it, but IÂ’ve always found that low morale on a Saturday equals lack of production.

Posted by: Contagion at 06:25 PM | Comments (5) | Add Comment
Post contains 365 words, total size 2 kb.

1 Nice Save there Brother. There's nothing like having a group of surly people trying to do a job on a weekend, that drops productivity more efficiently. Hopefully the "root cause" of what got them behind has already been addressed.

At one time, I informed a facilities guy about a problem with the doors not securing at the proper time in the call center. Four different E-mail's and 6 or seven personal conversation's, over the course of a couple of weeks, and the problem still wasn't corrected. I took it right to the CC Manager (who was a drinking buddy of mine) and he reamed the facilities guy a new asshole. Later, FG came uop to me and asked why I'd ratted him out. I'm not certain that he liked my answer of "because you didn't do your Fuckin' job", but he sure couldn't deny the validity of my point.

Sounds to me like you're doing pretty good as a supervisor. I hope you really enjoy it.

Posted by: Johnny - Oh at March 23, 2006 08:04 PM (uKudz)

2 I actually sent off a "polite but concerned" email to a couple of the sups myself today regarding the current "ignore it until it's a crisis, then panic at the last minute and fuck everybody on the staff into putting in a shitload of overtime" method of handling tasks (which, I've noticed, has pretty much been the policy the whole time I've been there).
This morning they announced the third "mandatory overtime day" in less than two weeks. Oh! But for this one you can wear pajamas! Pfffffft.

Posted by: Shadoglare at March 23, 2006 11:19 PM (9YcTx)

3 Your reputation is really going downhill here. People are actually going to start liking you...

Posted by: Ogre at March 24, 2006 09:32 AM (/k+l4)

4 Shadoglare... do we really want to see these people in their PJ's??? I'm thinking that would be a huge mistake...ICK!

Contagion... looks like you've found the perfect job for you. *grin* I do hope you get your computer access soon. That's incompetence on the part of the IT staff. *sigh* I am not surprised.

Posted by: Teresa at March 24, 2006 11:37 AM (FZwDL)

5 Heh - there are a *few* there that I probably wouldn't mind seeing in their skivvies... but they also put a "no lingerie" rule on PJ days, ruining the whole thing for us guys

Posted by: Shadoglare at March 26, 2006 12:23 PM (8b2wK)

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